Return Policy

Return & Refund Policy

Last updated: June 2026  |  wearthefan.com

At WearTheFan, we take pride in delivering premium quality fan merchandise. Every product is custom printed on demand, especially for you. Please read this policy carefully before placing your order.

⭐ Our Promise: If you receive a damaged, defective, or incorrect item — we will replace it or issue a full refund, no questions asked. Your satisfaction is our top priority.

1. Return Window

We accept return and exchange requests within 7 days of the delivery date.

Issue Type Eligible? Resolution
Damaged or torn product ✅ Yes Free replacement or full refund
Wrong item or size delivered ✅ Yes Free replacement or full refund
Print defect or faded print ✅ Yes Free replacement or full refund
Wrong color delivered ✅ Yes Free replacement or full refund
Size exchange (correct item received) ⚠️ Case by case Exchange if stock is available
Change of mind ❌ No Not eligible

2. Items NOT Eligible for Return

❌ We cannot accept returns for:
  • Items that have been worn, washed, or altered in any way
  • Items returned without original tags and packaging
  • Returns due to change of mind or incorrect size ordered by the customer
  • Items reported after 7 days of the delivery date
  • Sale or discounted items (unless the item is defective)
  • Custom name or number printed items (unless defective)

3. How to Submit a Return Request

1
Take photos or a video — Capture clear photos or an unboxing video of the damaged or incorrect product. This evidence is required to process your request.
2
Send us an email — Write to support@wearthefan.com with the subject line: "Return Request — Order #[your order number]"
3
Include all details — Mention your order number, describe the issue clearly, and attach the photos or video.
4
Receive our response — Our support team will respond within 24–48 hours and guide you through the next steps.
5
Resolution — Once approved, replacements will be dispatched within 5–7 working days, or refunds will be processed within 5–7 business days.

4. Refund Process

Once your return request is approved, the refund will be credited to your original payment method as per the timelines below:

Payment Method Refund Timeline
UPI / Net Banking 3–5 business days
Credit / Debit Card 5–7 business days
Cash on Delivery (COD) Bank transfer within 5–7 business days
Store Credit / Gift Card Within 24 hours

You will receive an email confirmation as soon as your refund has been initiated.

5. Cancellation Policy

Since all our products are custom printed on demand, order cancellations are only accepted within 12 hours of placing the order.

  • Cancellation within 12 hours → Full refund issued
  • Cancellation after 12 hours → Not possible, as printing may have already begun
  • To cancel your order, please email support@wearthefan.com immediately with your order number

6. Return Shipping

  • Defective or incorrect items: WearTheFan will arrange a free reverse pickup from your doorstep. You do not need to visit any courier office.
  • Size exchange requests: The customer will be responsible for the return shipping cost.
  • Reverse pickup will be arranged within 2–3 business days of approval.

7. Exchange Policy

Size exchanges are accepted only when all of the following conditions are met:

  • The item is unworn and has its original tags and packaging intact
  • The exchange request is raised within 7 days of delivery
  • The required size is available in our current stock

To request an exchange, please follow the same process — email us at support@wearthefan.com with your order details.

8. Damaged in Transit

If your order arrives damaged due to transit handling, please do the following:

  • Do not accept a parcel that appears visibly damaged or tampered at the time of delivery
  • If damage is discovered after opening, photograph the packaging and product immediately
  • Report the issue to us within 48 hours of delivery at support@wearthefan.com
  • We will arrange a full replacement or refund at no additional cost

📩 Need Help? Contact Us

Our support team is here to help. We guarantee a response within 24–48 hours.

Email: support@wearthefan.com

WhatsApp: +91 XXXX XXX XXX

Website: wearthefan.com

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